Course Outline

Introduction

  • The need for usability testing

Defining Your Test Strategy

  • Resources, timing and focus

Organizing the Test Team

  • Recruitment and management

Writing Your First Test Task

  • Scenarios and presentation

Choosing the Environment

  • Remote testing vs on-site testing

Moderating Your Usability Tests

  • Moderated vs unmoderated
  • "Thinking aloud" usability test

Analyzing the Results of Your Tests

  • Statistics and surveys
  • Measuring satisfaction

Revisiting Your Test Tasks

  • Questioning initial assumptions
  • Regrouping and revising

Reporting the Results of Your Tests

Standardizing Your Usability Tests

  • International standards
  • Using and adapting standardized forms and templates

Communicating and Collaborating on Usability Testing across Teams

Closing Remarks

Requirements

  • An understanding of user requirements concepts
  • A discerning eye for software goodness and software inadequacies, from an end-user perspective
  • Programming and testing experience are NOT required
  14 Hours
 

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