Al Khobar Gate Tower

King Fahd Road, Al Khobar, Saudi Arabia
Al Khobar Gate Tower is located in the commercial business district of Al Khobar with a spectacular view over the Arabian Gul...

Explore Our Courses

Jira Service Management

7 Hours
This instructor-led, live training in Dammam (online or onsite) is aimed at intermediate-level Jira administrators who wish to learn how to use Jira Service Management efficiently. By the end of this training, participants will be able to:
  • Learn and understand the fundamentals of Jira Service Management.
  • Set up and configure a service desk and manage requests.
  • Manage Jira Service Management backend and integration.
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Mastering Jira Forms

21 Hours
This instructor-led, live training in Dammam (online or onsite) is aimed at intermediate-level project managers who wish to create, execute, and manage forms in Jira effectively. By the end of this training, participants will be able to:
  • Understand Jira's core concepts, including issue types, workflows, and projects.
  • Develop and manage custom fields to collect and organize data effectively.
  • Optimize form-related processes for various project types and teams.
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JIRA for Administrators

7 Hours
This instructor-led, live training in Dammam (online or onsite) walks participants through the deployment of a JIRA instance. Participants will learn the advanced usage of JIRA, JIRA installation, configuration, upgrading and migration, how to customize JIRA for their projects, add, manage and assign users, groups and project roles, configure and manage dashboards, define emails and notifications, apply JIRA security schemes, manage JIRA permissions, perform JIRA troubleshooting, install and customize JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively. By the end of this training, participants will be able to:
  • Have an in-depth understanding of JIRA administration.
  • Customize JIRA based on their own business needs.
  • Define JIRA emails and notifications.
  • Manage and assign users, groups, project roles.
  • Manage JIRA permissions and security schemes.
  • Perform JIRA troubleshooting.
  • Deploy and customize JIRA service desk.
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JIRA for Advanced Users

7 Hours
This instructor-led, live training in Dammam introduces the advanced capabilities of JIRA, including creating and managing different types of JIRA projects, using JIRA for agile projects, configuring agile boards, managing built-in and custom fields, creating and managing screens and filters, performing basic and advanced issue searching, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, performing analysis and generating reports. By the end of this training, participants will be able to:
  • Manage issues effectively.
  • Create and run Scrum and Kanban projects.
  • Manage built-in and custom fields.
  • Understand and manage business processes, workflows and workflow schemes.
  • Perform basic and advanced searches and analysis.
  • Generate and review reports.
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JIRA for Beginners

7 Hours
This instructor-led, live training in Dammam introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project. By the end of this training, participants will be able to:
  • Understand concepts and functionality behind JIRA's user interface and workflows.
  • Add, modify, clone, link, and prioritize issues.
  • Progress issues through the entire workflow.
  • Perform searches.
  • Manage and customize screens and filters.
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Effective Agile Project Management with Jira & Confluence

7 Hours
JIRA Software is a powerful tool for Project Management and people tend to focus more on the tool than the method itself. This instructor-led, live training introduces the participants to the power of Jira and Confluence, working together to serve the only purpose of helping the team to deliver successfully the product / project. The team will learn how to properly use these tools to be more efficient handling User Requirements, Testing, Communication, centralized in one place. Will be studied JIRA projects, Confluence spaces, workflows, boards (Kanban & Scrum), planning and dependencies, Jira/Confluence linkage, reporting, important fields and custom fields, issue types, screen & filtering. By the end of this training, participants will be able to:
  • Create a Scrum or Kanban project
  • Configure Jira to manage the project properly
  • Manage issues effectively
  • Build the necessary screen to handle issue types
  • Create workflows and boards, and understand their interaction
  • Perform basic and advanced searches and analysis
  • Generate and review reports necessary for the team and the management
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Agile Project Management with Kanban and Jira

14 Hours
JIRA is a Java based web application that provides project and issue tracking for improving the agility of software development. In this instructor-led, live training, participants will learn how to use Jira to implement a Kanban approach to Agile within their organization. By the end of this training, participants will be able to:
  • Understand the principles behind Agile and Kanban
  • Use Jira to create and manage a Kanban project
  • Customize Jira to fit the needs of their organization
  • Perform basic and advanced searches and analysis
  • Generate and review reports
Audience
  • Product managers
  • Software developers
  • Test engineers
  • Business analysts
Format of the Course
  • Part lecture, part discussion, exercises and heavy hands-on practice in a live-lab environment.
Note
  • To request a customized training for this course, please contact us to arrange.
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Testimonials (15)

Marek was AWESOME. And I insist... he really was awesome. His level of knowledge, enthusiasm, organisation... he really was well prepared and in-control of the course material. I loved he did demonstrations instead of diagrams... it was a lot more interactive, and we could answer questions related to the situation we were seeing.

Eliane Champagne - Bell Solutions techniques
Course - JIRA for Administrators

the practical examples

Rosu Mihail - RENAULT TECHNOLOGIE ROUMANIE S.R.L.
Course - JIRA for Advanced Users

The exercises and that the entire training is oriented on the practical activities.

Dallassandra - Christiana - RENAULT TECHNOLOGIE ROUMANIE S.R.L.
Course - JIRA for Advanced Users

Trainer was knowledgeable and it was great to see how much can be done in JIRA

Kam Ghudial - Shelter
Course - JIRA for Advanced Users

Flexible approach to answering questions not strictly included in the course but related to use of Jira in our organisation

Doug Faraday-Reeves - Sanlam
Course - JIRA for Advanced Users

I liked being able to ad-hoc explore different solutions to needs we have, so the general lessons were easily switched up to specialize for our needs.

Devin - Curberg.net
Course - JIRA for Beginners

Finding out new things that Jira could do that I did not know about.

Glen - Curberg.net
Course - JIRA for Beginners

Loved the casual approach and the conversations about experiences and how they relate to preparing our Jira instance

Chad - Curberg.net
Course - JIRA for Beginners

The relation between training and how the team uses Service and PM Projects. Jamie made learning fun and challenged the team and I to consider an agile approach in the way we plan and manger our work. (KUDOS! well done)

Halai Aviles - Curberg.net
Course - JIRA for Beginners

The trainers knowledge and ability to answer all of our questions for various scenarios

Bob Lundeen - Cuberg
Course - JIRA for Beginners

Trainer's knowledge of all topics was very good.

Craig - Ansvar Insurance
Course - Effective Agile Project Management with Jira & Confluence

Morning sessions on workflow and issue management

Matt - Ansvar Insurance
Course - Effective Agile Project Management with Jira & Confluence

The teachers pace and knowledge

George Rogers - NZ Police
Course - Effective Agile Project Management with Jira & Confluence

The trainer was so welcoming and the class was highly interactive

Raphael Ariguzor - Parthian Partners Limited
Course - Effective Agile Project Management with Jira & Confluence

Practical work

Inna Moroz - Security Software OÜ
Course - Effective Agile Project Management with Jira & Confluence

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