
Online or onsite, instructor-led live Management training courses in Saudi Arabia.
Testimonials
Trainer, Richard was very good.
Lisa Johansen
Course: The Compliance and MLRO Refresher Programme
Tabitha was engaging, very knowledgeable, clear and prepared.
Cécile McNeil
Course: Corporate Governance
She was very personable and presented a fluid delivery of the course material.
Karli Buckle
Course: Corporate Governance
I genuinely enjoyed this course because it was short & to the point.
MUSAAD ALOLAYAN
Course: Handling Conflict with Confidence
I liked the alistair's knowledge and presentation style.
yvette pranger
Course: Strategic Planning in Practice
The whole day was just great and relaxed which really helped. All the printouts really helped.
Louise Mackrell
Course: Corporate Governance
Concepts are shown in such a way that they can be applied in real life scenarios. Due to the size of the class, the discussion was a bit more informal which resulted in a more fee-flowing and open discussion.
Cezar Canlas
Course: Strategic Planning in Practice
Very practical. Trainer was very flexible in ensuring we meet our needs.
Eric Guevarra
Course: Strategic Planning in Practice
It was a one to one session so I was able to ask specific questions relating to my own company needs. The course covered the topic really well and gave me many ideas and actions to take away.
Hazel Matthews
Course: Corporate Governance
I generally enjoyed the topic.
Alberto Banzon
Course: Lean Management: Lean management in manufacturing
I was benefit from that Armor management personnel is taking it seriously.
Ed Huet - Armscor
Course: Lean Management: Lean management in manufacturing
Alvin did a GREAT job of engaging the participants. He relayed many examples of his personal experiences with implementing lean and he has (and it comes across well) a very engaging personality. Great instructor that makes the learning experience fun and engages his audience well!.
Don Dehmlow - Armscor
Course: Lean Management: Lean management in manufacturing
The exercise that we do to apply what we learned.
Joey Espinosa - Armscor
Course: Lean Management: Lean management in manufacturing
The training was very competent and resourceful.
Nomer Velena - Armscor
Course: Lean Management: Lean management in manufacturing
When our trainer goes outside with us, gives us the initial assessment to the plant, and actually relate the current state to the techniques he shared.
Ma. Angeloubert Pelonio - Armscor
Course: Lean Management: Lean management in manufacturing
I was benefit from the value Stream Mapping, Lean Concept and practice, Process waste identification.
Emmanuel Erickson Dacanay - Armscor
Course: Lean Management: Lean management in manufacturing
I genuinely was benefit from the lean Exercise - 8 wastes.
Arnold Mascareñas
Course: Lean Management: Lean management in manufacturing
It was interactive. Was not boring at all.
ITPPL Services, Inc.
Course: Management and Team Development
I like everything about the training. I've learned new things specially in conflict management.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.
Genafe Grace Amon - ITPPL Services, Inc.
Course: Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course: Management and Team Development
The personal experience the trainer shared to us that provides lessons and teach us how to handle any situation.
ITPPL Services, Inc.
Course: Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course: Management and Team Development
The new approach of 5's and its good effect to our company if implemented.
Noel Nadnadin - Armscor
Course: Lean Management: Lean management in manufacturing
I enjoyed the revived mindfulness in the workplace.
Paolo Emerson Lagrosas - Armscor
Course: Lean Management: Lean management in manufacturing
I really enjoyed the handling Conflict.
ITPPL Services, Inc.
Course: Management and Team Development
Trainer knows when to throw punch lines to keep the class attentive to his discussions.
Reynaldo II Avila - Armscor
Course: Lean Management: Lean management in manufacturing
I really enjoyed the Training Exercises.
Olivia Gabriel - Armscor
Course: Lean Management: Lean management in manufacturing
I liked the examples and application of tools and systems.
john rowel cobangbang - Armscor
Course: Lean Management: Lean management in manufacturing
I really liked the everything.
KEEVEN LUNA - Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
I enjoyed the applied knowledge. Not just lecture but also exercises and activities.
Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Joanna Meza - Zurich Insurance
Course: Managing Agile Projects with Lean and Kanban
The theorie was OK, partly aready known. The excercises and the following analysis were very helpfull.
Iwona Hiltebrand - Credit Suisse AG
Course: Handling Conflict with Confidence
Time given for self reflection and improvement.
Credit Suisse AG
Course: Handling Conflict with Confidence
I enjoyed the trainer Attitude and style, her knowledge and structure of training.
Mahsa Chegini - Albemarle
Course: Handling Conflict with Confidence
I really liked the about lean principles.
Jemson Dela cruz
Course: Lean Management: Lean Management in Manufacturing
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - Embassy of Canada, Manila
Course: Lean Services: Lean Management For The Service Industry
Statistics 101 and different ways of interpreting/presenting data results.
Embassy of Canada, Manila
Course: Lean Services: Lean Management For The Service Industry
simulation exercises
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
It was fast-paced. I did not get bored. Topics are interesting. Trainer was very knowledgeable.
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
The way the course was presented, including the exercises and simulation.
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Interactive and practical
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
The exercises conducted. They were challenging but provided valuable insight. :)
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Excellent Trainer - knowledgeable, interesting presentation and was able to connect with his audience.
Catherine Perez - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Informative
Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Participating ion activities.
ARCHIE CANOZA - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
Alvin's broad-based knowledge such as providing historical insights and juxtaposing it into real and current situations.
Connie Pascual - Embassy of Canada
Course: Lean Services: Lean Management For The Service Industry
I really was benefit from the 5s.
robert francisco - Armscor
Course: Lean Management: Lean management in manufacturing
I mostly liked the 5s.
bricio cruz - Armscor
Course: Lean Management: Lean management in manufacturing
I genuinely liked the 5s.
Wilson de jesus - Armscor Global Defense, Inc.
Course: Lean Management: Lean management in manufacturing
Management Course Outlines in Saudi Arabia
This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.
Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.
Objective
Each and every one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.
This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.
Training Benefits
- Identify and meet customer expectations
- Communicate effectively with customers
- Manage customer perceptions
- Deal with different types of customers
- Respond effectively to in-person and telephone customer contacts
- Write effective emails and letters
- Manage stress
- Course Discussions and Exercise
- Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
- Determining the root cause of inefficiencies.
- Measuring performance.
- Realizing the continuous improvement cycle.
- Organizing Kaizen events.
- Instilling a mindset of Lean thinking across the organization.
This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.
In this instructor-led, live training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement.
The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:
- Calculating the true cost of fulfillment
- Lowering total costs across the supply chain
- Overcoming resistance to change
- Cultivating leadership and instilling a mindset of Lean thinking across the organization
Format of the course
- Part lecture, part discussion, exercises and hands-on practice
Lean and change agents, operational leaders and professionals who want to make sure they are starting this foundational concept the right way
This training course has been created for professionals from all sectors in manufacturing etc. It is not designed for academic purposes, but offers practical advice how to implement 5S in your production facility
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works.
Upon completing the training you will:
- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve production processes
- Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S
The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.
Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works
Upon completing the training you will:
- Understand how 5S works and improve efficiency by 10 to 30%
- Be able to indentify sources of waste and improve profitability
- Understand the reasons for the five step process and know how to implement it
- Have the tools and procedures in order to improve processes
- Develop a concrete plan to introduce 5S to your workplace
If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course
Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.
This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.
Objectives:
- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
Choose the “Alternative Path to Agility” and implement an evolutionary and humane Change Management Method which doesn’t change your process but improves it.
The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles. This allows organizations to evolve business processes gradually, define and use relevant metrics to measure progress, and significantly reduce the risk associated with complex change programs.
If your team is overwhelmed, Kanban can help you to get your work under control. Kanban is a new technique for dynamically managing your process and revealing bottlenecks.
This training provides the skills and knowledge you need to apply Kanban in your work and learn how to determine what to work on now, what to leave until later and what to take off the to-do list forever.
Learning Outcomes
This 1-day course teaches the basics of the Kanban Method® and serves as the entry level and starting point to an alternative path to agility.
Attendees should become familiar with the Kanban Method. They should be able to design and implement a basic Kanban board. They should be able to understand work item types and the risks associated with specific work items. They should be familiar with a variety of different Team Kanban board designs and styles and know how to choose a design that is best suited for their context. They should be aware of the training roadmap and the value and benefits to be derived at each step on the “alternative path to agility.”
Who Should Attend
This course is designed for any professional who is part of a product development or knowledge work environment and who is interested in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organization, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous attendees to our classes have been in roles such as:
- Senior Management Positions (CxO)
- Program and Project Managers
- Product Managers, Product Owners and Business Analysts
- Scrum Team Members
- Scrum Masters, Team Leads and Change Agents
- Product & Software Developers & Testers
- Agile Coaches & Practitioners (Scrum, XP, DSDM, AgilePM, etc.)
- Other roles such as HR and Finance professionals
By the end of this training, participants will be able to:
- Identify the Requirements for a successful QMS Audit.
- Create an Audit Checklist for a sample audit scenario.
- Report findings in accordance to ISO 9001 requirements.
- Write and grade non-conformity reports and evaluate proposals for corrective action.
- Prepare and present a convincing evaluation to top management in accordance to the organization's policy and objectives.
Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.
Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services or products to others.
This course will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Helps participants to develop an effective customer service strategy, design and implement systems that focus on meeting customer needs and benchmark their service against their competitors, review the quality of your current customer service, set objectives and establish a strategy to meet the following.
- Create and Increase Quality customer service.
- Critical Quality Customer Service Skills
- Communication skills with customers
- Conversations over the Telephone
- E-mail to Enhance Customer Service…
- How to Deal with Difficult Customers
- Do’s and Don’ts of Customer Service
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
- To learn more about ___, please visit: ___
This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.
Description
This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.
It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).
The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)
This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to understand and apply the APQP process to their product quality plans.
By the end of this training, participants will be able to:
- Understand APQP requirements and processes.
- Apply the APQP process to existing industrial processes.
- Use the most suitable tools for developing high quality products.
- Set up the systems needed to develop products and services that satisfy customer requirements.
- Use APQP to enable better collaboration between suppliers and customers.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
This instructor-led, live training (online or onsite) is aimed at professionals in the automotive industry who wish to create and manage a QMS in adherence to IATF 16949 standards.
By the end of this training, participants will be able to:
- Understand the IATF 16949 requirements.
- Create a Quality Management System that helps ensure customer satisfaction in the end product or service.
- Achieve best practice in the design, development, manufacturing, installation, and servicing of automotive products.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- This course is designed to provide practical knowledge that can be applied to solving real-world problems and not as a preparatory course for certification.
- To request a customized training for this course, please contact us to arrange.
This instructor-led, live training (online or onsite) is aimed at automotive professionals who wish to implement the ISO 26262 standard within their organization.
By the end of this training, participants will be able to:
- Understand functional safety as it relates to automotive hardware and software development.
- Understand the legal responsibilities and compliance requirements of ISO 26262.
- Implement the safety processes prescribed in ISO 26262.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
By the end of this training, participants will be able to:
- Hire and lead a vibrant and innovative technical team.
- Effectively adopt and manage the technology needed to develop great products.
- Apply useful techniques and strategies for managing products and projects.
- Scale the company business and move it in the right direction.
This instructor-led, live training in (online or onsite) is aimed for managers, business owners and strategists planning to implement Kotter's 8 model in their respective organization.
This instructor-led, live training (online or onsite) is aimed at managers, business owners and strategists planning to implement McKinsey 7s model in their respective organization.\
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Format of the Course
A combination of:
- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies
At the end of this course, attendees will be able to:
- Explain the basic Change Strategies that underpin the planning for change in an organisation
- Construct a Change Plan suitable to their part of the business.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
By the end of this training, participants will be able to:
- Adopt a proactive and collaborative approach for enhancing supplier quality.
- Clearly define and communicate supply specifications and requirements.
- Explore different Supplier Quality Management Systems (QMS) and apply an analytical approach to choose the most suitable one.
- Use a QMS system to continuously monitor, inspect and audit supply chains.
- Ensure that suppliers provide the highest quality products and services.
By the end of this training, participants will be able to:
- Recognise the signs and signals of vulnerable corporate risk culture.
- Understand the personal and corporate liability implications of risk and safety management.
- Adapt their risk management systems to become more relisient.
- Design an effective safety culture measurement system based on the SI-9 assessment system.
- Develop and implement an effective organizational cultural management strategy.
Format of the Course
- Highly interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on experience of cultural measurement tools.
Course Customization Options
- To request a customised training for this course, please contact us to arrange.
This instructor-led, live training (onsite or remote) is aimed at executives, leaders, teams and business individuals who wish to learn how to resolve conflict using practical, simple to follow yet highly effective conflict models. By the conclusion of the course, you will have experience with 14 powerful plug-and-play tools that can help you resolve conflict while maintaining positive relationships in the workplace.
By the end of this training, participants will be able to:
- Identify the 5 stages of effective conflict resolution.
- Agree how to deal with conflict before it starts
- Manage themselves positively through conflict.
- Work with proven methods to resolve conflict faster and more effectively
- Rehearse conflict to achieve a better outcome
- Learn from conflict to approach future conflicts differently.
The program includes simulations, role playing activities, and interactive workshops to give you the necessary practical experience. The course has an empahsis on fun, interactive, practical, visual and analogy based learning to help embed the models while moving at a fast pace. You can expect to hear about topics ranging from buildings, to emotions, to preparing your conflict dish, to lemmings, leading 20th Century pyschologists, Harvard Business models, Yogic breathing, kidnapping, rice, chairs and Les Miserables.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
By the end of this training, participants will be able to:
- Explore remote leadership, structures, and components to successfully adapt a remote work setup.
- Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
- Use existing tools and technologies to improve virtual communication and collaboration.
- Implement goal setting and project management methods to measure the performance of a remote team.
In this instructor-led, live training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT.
At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to:
- Measure business performance.
- Quantify the return on "innovation".
- Assess business processes and identify waste.
- Reduce operating costs.
- Improve quality and performance.
- Improve service levels, manage change, and take advantage of emerging technologies.
- Maintain quality and stability over time.
- Make "Lean thinking” an integral part of the enterprise and every IT professional's toolkit.
Format of the course
- Part lecture, part discussion, exercises and hands-on practice
This course focuses on marketing for primary care in which results and continuous learning are the most important factors. The main emphasis is strategy using current real-world examples from a number of unrelated industries in order to learn how marketing campaigns work, then we are going to apply them to primary care and then your practice. Each course member will have the opportunity to create a marketing plan, learn how to implement it in practice and learn how to measure success.
The first practical course on marketing for general practice